1. Introduction
Online Growth Team SLU ("Company", "we", "us", "our") operates PulseBoard ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
Company Address: Conj. Res. la Pardina Fase II, Bloc C, 3-2, AD600 Aixirivall, Andorra
Tax Number: L-712936-H
2. Information We Collect
Personal Information:
- Account information (name, email address, company details)
- Payment information (processed by third-party payment processors)
- Communication records (support requests, feedback)
Advertising Platform Data:
- Campaign performance metrics from connected advertising accounts
- Conversion data and spend information
- Related analytics from Google Ads and Meta Ads platforms
Usage Information:
- Service usage patterns and feature interactions
- Device information and browser details
- IP addresses and location data
- Log files, cookies, and similar tracking technologies
3. How We Use Your Information
Service Delivery:
- Provide marketing performance monitoring and anomaly detection
- Generate reports and analytics based on your advertising data
- Facilitate integrations with third-party advertising platforms
Service Improvement:
- Analyze usage patterns to improve Service functionality
- Develop new features and capabilities
- Optimize Service performance and user experience
Business Operations:
- Process payments and maintain billing records
- Provide customer support and respond to inquiries
- Send service-related communications and updates
Product Development and Benchmarking:
- Create aggregated, anonymized datasets for product improvement
- Develop industry benchmarks and performance standards
- Conduct research and analysis to enhance Service capabilities
- Generate anonymized insights for internal business purposes
4. Information Sharing and Disclosure
Service Providers:
We may share information with third-party service providers who assist in:
- Payment processing and billing
- Cloud hosting and data storage
- Customer support services
Legal Requirements:
We may disclose information when required by law or to comply with legal processes, protect our rights and safety, or investigate potential violations of our Terms of Service.
Aggregated Data:
We may share aggregated, de-identified information that cannot reasonably identify you for:
- Industry research and benchmarking purposes
- Marketing and business development activities
- Public reporting and analysis
5. Data Security
We implement administrative, technical, and physical safeguards including:
- Data encryption in transit and at rest
- Access controls and authentication requirements
- Regular security assessments and updates
Data Retention:
- Personal information is retained for as long as necessary to provide the Service
- Account information is retained until account deletion
- Aggregated, anonymized data may be retained indefinitely for business purposes
6. Your Rights and Choices
You have the right to:
- Access, update, or delete your account information
- Disconnect advertising platform integrations at any time
- Request a copy of your personal information
- Request export of your data in a commonly used format
Communication Preferences:
- You may opt out of non-essential communications
- Service-related notifications may continue as necessary for account operation
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
8. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or through the Service. Your continued use constitutes acceptance of the updated Privacy Policy.
10. Contact Information
For privacy-related questions or requests:
Email: support@pulseboard.xyz
Address: Conj. Res. la Pardina Fase II, Bloc C, 3-2, AD600 Aixirivall, Andorra
For EU residents: You may contact our Data Protection Officer at: dpo@onlinegrowthteam.com